In the heavy equipment remanufacturing industry, clear communication, efficiency, and accuracy are essential for success. Centranz, a leader in remanufacturing transmissions for heavy machinery, needed a way to enhance customer communication, improve reporting, and boost productivity.
Since implementing WorkfloPlus in 2021, Centranz has not only streamlined operations but also exceeded sales targets—all while delivering better service to its customers.
Watch the case study video to see how WorkfloPlus transformed their business.
Why Did Centranz Choose WorkfloPlus?
Before using WorkfloPlus, Centranz faced challenges with fragmented communication and manual reporting. These inefficiencies created:
- Delays in failure reporting, leading to slower response times for customers.
- Scattered notes and inconsistent records, making it harder to track key insights.
- Limited visibility for customers, impacting trust and satisfaction.
To stay ahead, Centranz needed a digital solution that could provide seamless communication, real-time reporting, and better customer insights.
How WorkfloPlus Drives Success for Centranz
By integrating WorkfloPlus, Centranz has achieved significant improvements across operations and customer communication:
- Exceeding Targets – Since adopting WorkfloPlus in 2021, Centranz has consistently surpassed sales goals.
- Streamlining Excellence – WorkfloPlus transformed failure reporting, eliminating scattered notes and replacing them with instant, cohesive reports.
- Results That Matter – With a 60% increase in completed inspections, Centranz has enhanced productivity, accuracy, and customer response times.
The Future of Customer Communication in Heavy Equipment Remanufacturing
Centranz’s success proves that digital workflows don’t just improve internal efficiency—they enhance customer relationships too. With faster reporting, clear communication, and real-time data tracking, WorkfloPlus is helping them deliver exceptional service while driving business growth.
