At Intoware, we know that adopting new technology is only part of the challenge – the real value comes from how well that technology is implemented and integrated into your day-to-day operations. That’s why our customer success process follows a structured approach of Engage – Design – Deploy. Louise Chaston, Customer Success Manager, explains how she ensures that you get the maximum ROI from WorkfloPlus from day one… and beyond.
With a focus on understanding your unique needs, customising workflows, and supporting your team through deployment, we ensure that WorkfloPlus doesn’t just work – it delivers measurable improvements in productivity, simplicity, connectivity, and accountability. Here’s how:
Engage – Understanding Your Business Needs
Every successful project starts with understanding the big picture. We kick off with a Discovery Call to get a clear understanding of your current processes and pain points.
What happens during the Engage phase:
- A detailed Discovery Call to understand your business goals and challenges
- Review of existing processes to identify inefficiencies and opportunities
- Defining clear objectives and success criteria
This phase ensures that WorkfloPlus is tailored to your business from the start, setting the foundation for a successful implementation.
“We take the time to understand how your business works so that WorkfloPlus fits seamlessly into your existing operations.” – Louise Chaston, Customer Success Manager
Design – Configuring Workflows for Maximum ROI from WorkfloPlus
Once we understand your needs, we work with you to design workflows that make a difference. Whether you’re starting from scratch or modifying existing templates, the goal is to create a solution that streamlines processes and delivers measurable results.
What happens during the Design phase:
- Configure workflows based on your specific requirements
- Customise templates using our intuitive toolkit
- Collaborate with your team to build new processes from the ground up
By working closely with your team, we ensure that the design phase results in a solution that works for your business — not the other way around.
“We don’t believe in one-size-fits-all solutions. The Design phase is about creating a solution that reflects how your business really works.” – Louise Chaston, Customer Success Manager
Deploy – Integrating and Driving Continuous Improvement
Deployment is where the value of WorkfloPlus really starts to show. We ensure a smooth rollout by providing training, support, and hands-on guidance to make sure your team is confident using the platform from day one.
What happens during the Deploy phase:
- Integrate WorkfloPlus with your existing systems and devices
- Provide tailored training to ensure user adoption
- On-demand support to handle any challenges during rollout
- Ongoing optimisation to refine processes and discover new use cases
After deployment, the focus shifts to continuous improvement — identifying new opportunities to expand usage into other areas and adjusting workflows to improve efficiency over time.
“Deployment isn’t the end of the process — it’s the beginning of long-term value. We stay with you to make sure WorkfloPlus keeps working for your business.” – Louise Chaston, Customer Success Manager
Real Results: How WorkfloPlus Drives ROI
Customers who follow the Engage – Design – Deploy model see:
- Faster time to value
- Increased worker efficiency and accuracy
- Reduced operational costs
- Better compliance and reporting
- New use cases that increase ROI over time
Why Our Customer Success Plan Works
- Tailored Approach: WorkfloPlus is adaptable and fits your business needs.
- User Engagement: Training and support ensure high adoption rates.
- Data-Driven Improvement: Continuous adjustments keep performance on track.
- Scalability: New use cases mean your investment continues to grow in value.
Maximise ROI from WorkfloPlus with Expert Guidance
The difference between adopting technology and transforming your business comes down to expert guidance — and that’s exactly what Intoware provides. With a structured Engage – Design – Deploy model, you can be confident that WorkfloPlus will deliver the results you expect — and more.
Ready to maximise the value of WorkfloPlus? Get in touch to start your journey toward higher productivity and efficiency.
